Privacy Policy

Privacy Policy

This Privacy Policy (the “Policy”) is an overview of how we collect, use, and process your personal data when you use our website www.remitsend.com (“Website”), our web application (“Web App”) and our mobile app (“App”) (jointly known as “Services”).

We take privacy and protection of your data very seriously and are committed to handling the personal information of those we engage with responsibly and in a way that meets the legal requirements of the countries in which we operate. We will protect the confidentiality of our customers’ information, account information and personal details to the fullest extent possible and consistent with the law.

PLEASE read this Policy carefully, as it becomes legally binding when you use our Services.

1. What kind of personal information do we collect and hold?

In the course of serving its customers, MatchMove Pay Pte. Ltd. (“MatchMove”) acquires, stores and transmits the information that customers may regard as private or sensitive.

We may collect and hold a range of information about you to provide you with our services, including:

  • full name;
  • address and other contact information;
  • date of birth;
  • nationality; and
  • currency trading preferences.

MatchMove will not collect sensitive information about you without your consent unless an exemption applies and consent is not required. These exceptions include if the collection is required or authorized by law or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.

The personal information we may collect and hold includes (but is not limited to) personal information about the following individuals:

  • customers i.e. Company’s Authorized Representative/Directors/Shareholders personal information, etc.;
  • beneficiary information;
  • visitors to our Website;
  • any users of our Website, Apps or other third parties with whom we come into contact.

We advise that in the event you do not want to provide us with the personal information we request, we may not be able to provide you with the benefit of our Services (which includes foreign exchange rate comparison services) or meet your needs appropriately. Other example, if you do not provide us with personal data under our “know your customer” procedures, we may not be able to comply with anti-money laundering and counter terrorist financing laws and will not be able to onboard you as a customer or action a request made by you to execute an international payment.

2. Disclosure of your information

We may share your information with third parties including but not limited to the following:

(i) affiliates, business partners, suppliers and subcontractors for the performance and execution of any contract we enter into with you;
(ii) KYC/AML vendors, analytics and search engine providers that assist us in the improvement and optimization of our site;
(iii) our group entities or subsidiaries;
(iv) foreign exchange contract issuers or other financial service providers;
(v) financial institutions involved in managing our payments to recipients or beneficiaries such as banks;
(vi) regulatory bodies, government agencies, law enforcement bodies and Courts; and
(vii) anyone else to whom you authorize us to disclose it or as required by law.

3. Sharing and storing your personal data outside Singapore

3.1 We may transfer and store your data at a destination outside the Republic of Singapore. It may also be processed by staff operating outside Singapore who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your payment order, the processing of your payment details and the provision of support services such as customer support services.

3.2 In order to provide our Services to you, it is sometimes necessary for us to transfer your data to the third parties that are based outside of Singapore. We assure you that we have appropriate contractual protections in place with these parties receiving the data outside the Republic of Singapore, e.g. confidentiality agreement or confidentiality clauses in our business partners contracts or outsourcing contracts).

4. Retention of personal data

We will only retain your personal data for as long as is reasonably necessary in the circumstances or as required by law. Matchmove determines its retention period based on a number of factors including:

  • the type of personal data;
  • the purpose for its collection;
  • our legal and regulatory obligations; and
  • industry best practice and regulatory guidelines.

When a relevant retention period has passed, MatchMove will destroy the relevant personal data or, where applicable, sufficiently anonymize the personal data.

5. Your rights and Obligations to Update Your Personal Information

You may request to access, correct or delete your personal data by contacting us for further assistance. Before making a request, please note that:

  • we may not always be able to comply with your request of erasure (for example, if we are legally required to retain your personal data); and
  • for your security, we may require you to prove your identity or provide evidence of any information changes before we comply with your request.

MatchMove is committed to ensuring that the personal information it collects, holds, uses and discloses is relevant, accurate, complete and up-to-date. We therefore encourage you to contact us to update any personal information we hold about you.

6. Direct marketing and Opting Out

We will use your personal data to offer you the Services provided by us or third parties, including special offers that may be of interest to you or for which you may be eligible. Marketing messages may be sent to you via email, SMS, telephone calls or other mobile messaging services. You can unsubscribe from these communications at any time by following the instructions at the end of all marketing emails and texts, or contacting us. (see our contact details below).

7. Security Guidelines

Your role in safeguarding your Personal Data and Account Information.

7.1 You are responsible for keeping your account information and password confidential. Failure to do so exposes you to the risks of fraud and loss. MatchMove will not be responsible for losses suffered by customers as a result of:

a. Input errors or misuse of MatchMove’s remittance services or any services as provided by MatchMove to you;
b. Negligent handling or sharing of your password;
c. Leaving a computer or mobile device unattended during an online session;
d. Failure to immediately report known incidents of unauthorized account access.

7.2 We strongly recommend that you observe the following best privacy and security practices at all times:

Managing your Personal Data and Account Information and Password

Your Personal Data and account information and password identify you when you use our Services. If any of these become invalid or ceases to be effective, it is imperative that you inform us by calling the customer service number for the respective services found at our Website.

Security Measures Tips:

(a) Ensure that no one can see your password when you log into our system.
(b) Ensure that you keep your password confidential at all times and do not divulge it to anyone.
(c) Do not allow anyone (without exception) to use your personal data and account information and password, as you are responsible for all transactions undertaken with your personal data and account information and password.
(d) Do not base your password on your personal data and account information such as your telephone number, birth date or the like.
(e) Memorize your password and do not record it anywhere.
(f) Change your password regularly.
(g) Do not use the same character more than twice for your password.
(h) Do not recycle your recently used password.
(i) Change your password IMMEDIATELY if you suspect that someone knows it.
(j) The same password should not be used for different websites, applications or services particularly when they relate to different entities.
(k) Do not select the option on your browser for storing or retaining user name and password.
(l) Take precautions against your security code keystrokes being captured.

7.3 Exercise the necessary precautions to protect your personal computer against viruses and other malicious programs. Aside from damaging and/or destroying data, viruses and malicious programs can capture your password keystrokes and other personal information and send them to another person without your consent. Precautions that you can take include the following:
a. Ensure that you install an effective personal firewall as well as anti-virus, anti-spyware and anti-Trojan-horse software. These should be updated regularly.
b. Do not download any software from a website that is of doubtful origin.
c. Do not open any email or attachment that is from a source unknown to you. When in doubt, delete such email without opening it.

7.4 Inform us immediately of suspected invasion of your privacy or of unauthorized transactions.

(a) If you suspect that your privacy has been invaded or that your account(s) has/have been accessed by unauthorized persons, please change your password immediately and contact us by calling customer service.
(b) Check your transaction records to see if any transaction has been performed without your authorization. Should there be any unauthorized or unusual transactions, please notify us immediately.
(c) You should check your transaction records regularly and notify us promptly of any errors. At the minimum, you should check your transaction records at least once at the beginning of each month.

8. Changes to this Privacy Policy

We may amend this Policy from time to time. The current version may be accessed via our Website.

9. Contact us

If you have any questions or complaints relating to this Policy or about the use of your personal data, please contact us at support@remitsend.com. Alternatively, you may contact us at the following address: MatchMove Pay Pte Ltd, 137 Telok Ayer Street, #03-03, Singapore 068602.

We may require you to provide evidence to verify your identity when you contact us.

We will respond to all enquiries within 48 hours. If we anticipate it will take longer than this, we will notify you and provide the reasons for any delay.

Version 1.1
Effective date: 15 June 2020
Last updated: 15 June 2020
https://www.remitsend.com/privacy.html